About LumaVet

WHY CHOOSE LUMAVET?

Professional Trust

We specialize exclusively in the veterinary field. We speak your language and understand your needs and challenges.

Quality Assured

We are your rigorous gatekeeper, providing solutions proven in clinical environments

Value Co-creation

We are committed to helping you enhance diagnostic efficiency, client satisfaction, and practice reputation through superior products and attentive service, growing together with you

Your Trusted Partner in Veterinary Medicine

To Our Veterinary Colleagues,

In your daily mission to safeguard animal health and well-being, reliable and precise medical equipment is not just an extension of your hands—it is the foundation of confidence for every critical diagnostic and treatment decision you make. At LUMAVET, we understand the weight of this responsibility. That’s why we strive to be more than just a supplier; we aim to be your dedicated professional partner.

Mission: To empower veterinary professionals and advance animal healthcare standards by providing technologically advanced, high-quality, and reliable veterinary medical devices, coupled with comprehensive professional services.

Vision: To become the most trusted and respected partner for veterinary medical equipment solutions in Southeast Asia.

Our Core Values

Expertise, Reliability, Partnership

Superior Products, Uncompromising Reliability – Let you focus on treatment, not equipment worries.

We understand that any inconsistency in equipment can compromise outcomes.

Rigorous Selection: Our products are sourced from renowned global manufacturers. Each device undergoes rigorous professional evaluation and field testing by our team to ensure its performance, accuracy, and durability meet the high standards of veterinary practice.

Consistent Quality: We maintain a robust quality assurance and traceability system, guaranteeing that every device and consumable you receive performs consistently, minimizing clinical risks associated with equipment variability.

Continuous Improvement: We continuously monitor global technological trends, introducing only those proven innovations that deliver genuine value to your practice.

Professional Expertise, End-to-End Support – Your expert team on the ground.

LUMAVET’s value extends far beyond the point of sale. Our team comprises experienced veterinary technical specialists and application experts.

Pre-Sale Consultation: We are not just salespeople; we are consultants you can discuss technical solutions with. We provide objective, expert advice on equipment configuration tailored to your clinic’s size, specialties, and budget.

In-Depth Training: Delivery is just the beginning. We provide one-on-one operation training, maintenance guidance, and clinical application tips to ensure you and your team can quickly master and maximize the value of your investment.

Technical Support: Facing a technical challenge? Our expert team provides prompt telephone and remote online support to troubleshoot issues.

Responsive Service, Minimized Downtime – Because every minute counts.

We know the critical value of “time” in a clinical setting. Equipment downtime means interrupted care and lost revenue. The core of LUMAVET’s service system is “rapid response and effective solutions.”

Efficient Logistics Network: Strategically based in Bangkok, Thailand, we have established an efficient supply chain across Southeast Asia, ensuring fast and accurate order delivery.

Dedicated Support Channel: We provide a dedicated customer service contact to streamline the support process. We pledge an ultra-fast response time (e.g., within 2 hours) to any inquiry.

Comprehensive Maintenance Solutions: We offer a range of services including on-site repairs, scheduled preventive maintenance, and loaner equipment support to maximize your equipment’s uptime and minimize practice disruption.

Complete Consumables & Parts Supply: We maintain ample stock of common consumables and parts, ensuring availability whenever you need them.